Terms & Conditions

Acceptance of the Terms and Conditions

By registering on our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our services.

Eligibility Requirements

To use our platform, you must:

• Be at least 18 years old (or the age specified in your jurisdiction)
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations in your jurisdiction
• Not be restricted by us or any regulatory body from using our services

Account Registration Rules

1. One account per user: Each individual is only allowed to have one active account on our platform.
2. True identity required: You must provide accurate identification information during registration, as described in our Identity Verification Policy.
3. No bots or automated tools: Using scripts, bots, or other automated tools to register or manage accounts is prohibited.

One-Account-Per-User Policies

You are only allowed to have one active account on our platform at any given time. Attempting to create multiple accounts will result in the suspension or closure of all affected accounts.

Account Accuracy Obligations

1. True information: You must provide accurate and complete information during registration, including your real name, address, and other required details.
2. Update notifications: If your account information changes (e.g., moving to a new address), please update your profile accordingly.

Account Security Responsibilities

You are responsible for:

• Keeping your login credentials confidential
• Ensuring the security of your device and internet connection when accessing our platform
• Reporting any unauthorized activity or suspicious behavior immediately to our support team

Login Credentials and Password Protection

1. Secure passwords: Use a unique, complex password that meets our minimum requirements.
2. Two-Factor Authentication (2FA): Optional 2FA is available for added security; if enabled, you must use both your login credentials and the 2FA code to access your account.

Restricted Behaviour and Prohibited Activities

1. No cheating: Using or attempting to exploit bugs or cheats in our games or systems is strictly prohibited.
2. No betting on external outcomes: You may not wager on the outcome of events outside of our platform, such as sports matches or other external competitions.
3. Fair play only: All gameplay must be conducted fairly and honestly; any attempts at collusion or rigging will result in account suspension.

Bonus and Promotion Rules

1. General terms apply: Our bonus and promotion policies are separate from these Terms but may reference this document for specific requirements.
2. Abuse prevention measures: We reserve the right to cancel, change, or restrict bonuses if we suspect abuse of our systems.

Wagering and Gameplay Conditions

1. Gaming responsibility: Please gamble responsibly; you can set deposit limits, loss limits, session limits, cool-offs, and self-exclusion options in your account settings.
2. Fair game outcomes: Our games are designed to operate fairly; however, technical interruptions or other unforeseen events may affect gameplay.

Bonus Abuse Prevention

We reserve the right to cancel any bonus if we detect abuse of our systems or terms that compromise their intended use.

Deposits and Withdrawals

If you encounter issues with depositing or withdrawing funds from your account, please contact us for assistance. Our support team will help resolve such problems as efficiently as possible.

Verification before withdrawals

To ensure the security of transactions, we may request identity verification before processing a withdrawal.

Responsible Gambling Expectations

We encourage responsible gaming practices and offer various tools to assist in managing your experience:

1. Self-exclusion: You can opt for self-imposed account restrictions or cooling-off periods.
2. Deposit limits: Set deposits limits based on your individual needs.
3. Loss limits: Determine daily, weekly, or monthly loss limits to ensure balanced gameplay.

Technical Interruptions or Voided Gameplay

In the event of a technical issue that affects game outcome determination, all affected wagers may be void and require re-evaluation upon system recovery.

Suspension or Closure of Accounts

1. Due diligence: We reserve the right to suspend or close accounts suspected of abuse or violating our policies.
2. Reasons for suspension/closure: Such actions are at our discretion; possible reasons include repeated instances of policy breaches, technical issues that compromise gameplay fairness, or unforeseen circumstances.

Intellectual Property and Platform Ownership

All rights to our platform's intellectual property remain with MyStake (our company).

Limitation of Liability

To the fullest extent allowed by applicable law:

1. No liability for external outcomes
2. No responsibility for content accuracy
3. We will not be liable in case of:
   • Failure or delay of account activation due to system overload, network issues, etc.
   • Consequences resulting from failure to follow our Terms and Conditions

Modification of Terms

We may modify these Terms at any time; all changes shall take effect upon posting on our website. If you disagree with updated terms, please cease using the platform.

Contact or Support Guidance

For questions about account management or to report issues, contact us via email. We will respond as efficiently and promptly as possible.

Applicable Licensing or Regulatory Oversight where Relevant

Our activities are governed by Curaçao's licensing laws. MyStake is licensed with the Curaçao Gaming Authority (License Number: OGL/2024/250/0115)