Contact Us
At MyStake, we understand that our customers may have a range of questions and concerns about their account or our services. We're committed to providing the best possible support to help you resolve any issues quickly and efficiently.
Our customer support team is available 24 hours a day, 7 days a week through live chat. You can access this service by clicking on the "Live Chat" button at the bottom right corner of our website or by using the messaging function within your account. We strive to respond to all inquiries as soon as possible.
Our live chat support is available in multiple languages, including English, French, and German (please note that availability may vary depending on operator schedules). Our friendly and knowledgeable support agents will be happy to assist you with any questions or concerns about your account, our services, or anything else related to MyStake.
If you prefer to contact us via email. We'll do our best to respond within a few hours. Please note that our response times may vary depending on volume and operator schedules.
Before contacting us directly, we recommend visiting our Help Centre where you can find answers to frequently asked questions about various aspects of MyStake's services and account management. You'll also have access to our comprehensive guide detailing the steps for verifying your account, managing your limits, and many more.
If you're experiencing issues with your account verification or require assistance with updating your personal details, please reach out to us using one of the above contact methods. Our dedicated support team will be happy to help resolve any technical difficulties related to verifying your identity or modifying your information on file.
At MyStake, we take responsible gambling very seriously. If you feel that you're struggling with compulsive betting or need guidance on setting limits and managing your gaming experience safely, please don't hesitate to contact us using the above methods. We have resources available and support systems in place to help ensure a healthier relationship between yourself and our services.
For any technical issues related to accessing the site, mobile app performance, or software compatibility, feel free to get in touch with us via live chat, email (subject line: Tech Support), or using one of our designated tech support forms available on the website. We're committed to resolving these problems quickly and efficiently.
Please note that during peak hours or if we have an unusually high volume of inquiries, response times might be slightly longer than usual. Rest assured, all communications are reviewed in chronological order and attended to with urgency. We appreciate your patience and understanding in these situations.
Your account security is our top priority. If you suspect that someone has accessed or compromised your information, please contact us immediately using any of the above methods. Our team will guide you through a series of steps designed to protect your identity and financial data securely.
Our website and services are fully responsive on mobile devices, providing seamless access across all platforms including iOS and Android operating systems. Simply navigate to our site from your smartphone or tablet for optimal gaming experience and account management functionality available at the touch of a button.
Please note that we recommend choosing live chat for immediate assistance with non-account-related matters, as this service is typically quickest due to direct operator support. For more in-depth issues requiring multiple exchanges between you and our team or for very complex technical problems, email might be your preferred method. Where applicable, our dedicated contact forms are also available on key pages.
As part of MyStake's commitment to continuous improvement, we've implemented various self-service functions enabling quicker access to common tasks without the need for direct support intervention whenever possible:
When available or relevant, these tools will be mentioned alongside live chat and other primary contact points.
In general, all communications are logged and reviewed by our support team. We then address each issue based on the specifics provided and allocate them according to urgency. For issues requiring escalation to a higher level of service due to their complexity or sensitivity (e.g., player complaints), we maintain processes in place for these situations as needed.
Please contact us using one of the above methods, providing all relevant details to ensure prompt assistance tailored exactly to your situation.
Thank you for choosing MyStake!
